Frequently Asked Questions

Do you accept insurance?

At this time, Northern Lights Therapy does not accept insurance. We believe in offering flexible, tailored support without being limited by insurance-contract constraints.

What kind of services do you offer?

We provide specialized counseling services including: couple’s therapy, conflict resolution, sex therapy, desire differences, individual support, premarital/commitment prep, and wellness-focused hybrid sessions.

How does your approach work?

We use a compassionate and personalized approach tailored to all identities and orientations. Our therapist draws on evidence-based interventions (including training in the Gottman Method) to help strengthen communication, rebuild trust, and deepen connection.

Where are you located and how do sessions happen?

We are based in the Florida Keys and offer convenient online (virtual) sessions to accommodate your schedule and location.

What are your membership or service options?

We offer tailored counseling memberships designed for ongoing support (for couples and individuals) and flexible pass/premarital/commitment prep options.

What’s the first step?

You can schedule a free consultation to talk with us and decide if we’re a good fit. From there, we’ll review which service and membership option makes sense for your needs.

What is your cancellation or reschedule policy?

We ask that you let us know as early as possible if you need to cancel or reschedule. Exact details will be discussed during your consultation and included in our service agreement.

Who will I be working with?

You’ll be working with Mailén M. Santa Cruz, Registered Mental Health Counseling Intern and National Certified Counselor (NCC), trained in the Gottman Method and experienced in supporting individuals, couples, and diverse relationships.